General/Cancellation Terms & Conditions

By booking with Travel with MSA, you agree to the general/cancellation terms and conditions contained herein. Any payment constitutes acceptance of these terms. All your communications prior to departure, including questions about changes, cancellation, payments and refunds, must be via email. There is a $50 service fee for each and every name change/update.

Standard policies, payments and penalties outlined below may be more restrictive during holidays and special events. No refunds will be made for special events, shows, or attraction passes.

  1. Bookings, Deposits & Payments

Transportation Security Administration (TSA) regulations require you to provide your full name as it appears on your travel documents, date of birth, and gender at the time of booking for the purpose of watch-list screening. For details, visit www.tsa.gov.  To reserve your vacation, provide the required booking information and pay the applicable deposit per person, including full payment of the Preferred Travel Insurance Plan premium (if selected). We reserve the right to treat the booking as canceled by you if the balance is not paid when due. If you decline your Preferred Travel Insurance Plan and cancel your booking, you will lose all money deposited for the vacation.

Travel with MSA accepts payment via Visa, MasterCard, American Express, Discover, Apple Pay, and Google Pay.

Travel with MSA does NOT accept Cash, CashApp, Venmo, Zelle, or money orders.  

  1. Preferred Travel Insurance Plan

We strongly recommend that you purchase a Preferred Travel Insurance Plan. Preferred Travel Insurance Plan can be added up to 7 days prior to departure. If Preferred Travel Insurance Plan is purchased after 15 days of initial booking, you will not have the pre-existing condition exclusion waiver as part of the policy.  Preferred Travel Insurance Plan payments are non-refundable and non-transferable.

  1. Changes & Cancellations

You must immediately notify Travel with MSA in writing to cancel or make changes to your vacation package.  Send all emails to [email protected]

  1. Travel Documents

Your travel documents will be emailed to you once full payment is received. Please check them carefully to ensure that all the information is correct, and passenger names exactly match your Proof of Citizenship. If you discover an error, please contact Travel with MSA right away.

  1. Required Entry/Re-Entry Documentation

Proper documentation is YOUR responsibility. The following information is based on current requirements for U.S. citizens at time of publication. This information may change – contact your destination consulate for the most current requirements on your travel date.

Passengers returning to the U.S. by air from any international destination must have a valid passport and may be denied boarding by the airline if the passport is damaged, mutilated, or has excessive wear. A “Passport Card” is not acceptable. If your name on your passport (or for non-U.S. citizens, “valid travel documents”) does not match your name on your travel documentation, you will not be allowed to travel. A passport valid for up to 6 months past the date of completed travel is required when traveling internationally. Married or divorced women traveling under names other than what is printed on their travel documents must supply a marriage license and/or divorce decree. For details on how to obtain a passport, contact your local courthouse or post office. If you are not a U.S. citizen, contact your destination’s consulate or embassy to determine required entry documents.

Passports are NOT required for travel within the continental U.S., Hawaii, Puerto Rico, and the U.S. Virgin Islands. However, travel to these U.S. destinations/ U.S. territories requires a valid state/government-issued picture I.D. or valid state-issued driver’s license. Beginning May 7, 2025, your valid state/government issued picture I.D. or valid state-issued driver’s license must be compliant with the Real ID ACT in order to board domestic flights and access certain federal facilities. Visit dhs.gov/real-id for more information. If it is not compliant, visit www.tsa.gov/travel/security-screening/identification for alternate forms of acceptable ID.

Any passenger who is denied boarding due to lack of proper documentation will have their vacation canceled. Failure to comply with the above requirements will result in you not being allowed to travel and no refund will be given.

  1. Traveling Minors

We cannot accept unaccompanied minors under 18 for any travel. For certain countries, a notarized consent from both parents or legal guardian(s) is required for children younger than 18 years old traveling with one parent, or in someone else’s custody; or a notarized birth certificate showing only one parent, a parent’s death certificate, or a court order of child custody MAY also be permissible. Be sure to inquire with your destination‘s consulate, or visit websites such as www.travel.state.gov, www.dhs.gov, or www.iatatravelcentre.com. Some airlines may require documentation for children traveling without their legal guardian beyond what is mandated by the destination country – contact your airline directly for details.

  1. Denial of Entry

Certain countries may deny entry to travelers with even a minor criminal record, and if not a U.S. citizen, entry back into the U.S. Check with the U.S. Embassy and the embassy or consulate of the country being visited to ensure you can travel as planned. Travel with MSA does not accept responsibility if you are denied entry and cancellation penalties apply.

  1. Package Pricing – Exclusions

If you have not paid for your vacation in full, you will be responsible for any increases in the price of any and all components of the vacation package. Travel with MSA reserves the right to re-invoice your reservation should an error be made in computing your vacation price. You may incur additional expenses that are not included in the package price, including but not limited to (unless otherwise noted): gratuities, meals and beverages; passport/visa fees; airline seat assignments and baggage fees; departure taxes, environmental levies and hotel energy surcharges; resort fees, car seats; rental cars; transfers, optional excursions; and items of a personal nature. 

  1. Special Requests

If you request special arrangements such as adjoining rooms/room locations, bedding requests, specific assistance or special meals, we will pass on your request to the vendor on your behalf. However, since these requests lie outside our contracts with our suppliers, we cannot guarantee special requests unless otherwise stated.

  1. Handicapped Services & Facilities

Should you desire any special service or equipment to assist with a disability, please let us know in advance so we can advise the air carrier or resort (services vary by carrier and resort). Although we will do our best to assist you, Travel with MSA does not guarantee the availability of wheelchairs at any airport. Wheelchair accessible rooms may be requested but cannot be guaranteed. Standards vary by property and country, may not be consistent with the standards required by the Americans with Disabilities Act, and are not within the control of Travel with MSA.

  1. Health & Safety Tips for Travelers

As travel opens up around the world, all destinations, airports, air carriers, hotels, restaurants, transfer companies, car rental companies, shops and excursions have established COVID-19 safety measures and precautions which may change from day to day. These safety measures may include but are not limited to curfews, attraction closings and reduced hours, size of group gatherings, social distancing requirements, health screenings and self-quarantine requirements. In addition, you must follow CDC guidelines and the recommendations of health officials. Please note that any public location where people have been or are present provides an inherent risk of exposure to COVID-19 and Travel with MSA cannot guarantee that you will not be exposed during your vacation. By traveling, you agree that you assume these inherent risks associated with your vacation. Any and all additional costs will be your sole responsibility.

Before booking travel and before your travel dates, we strongly recommend that you visit the U.S. Department of State website www.travel.state.gov, as well as the Centers for Disease Control and Prevention website www.cdc.gov, which include important information on foreign travel such as travel advisories, warnings and restrictions issued by the U.S. government. You are responsible for complying with the health requirements of the countries you intend to visit. If you make a booking, you are confirming that you have followed our recommendations above and forever waive any argument that we should have done anything further with respect to warnings or alerts. Check with your physician regarding any immunizations that may be recommended or required. Use common sense while vacationing abroad. For example, if you choose to drink alcohol, do so in moderation. In addition, be cognizant of the effects of mixing alcohol and certain medications. Should someone in your party become ill, alert the resort front desk for immediate medical attention or call the emergency number provided by the resort. Also advise your Resort Representative as soon as possible, who may be able to provide assistance. If you have medical issues or concerns about medical services, we urge you to contact your resort with specific questions. Please be aware that medical standards and training of emergency responders and resort medical facilities vary greatly, and health care abroad may not be the same as you might expect at home. It may be standard policy for hospitals and medical providers abroad to require cash payment upfront for services. Check with your insurance provider regarding claims for reimbursement. Sports and aquatic equipment, especially scuba gear, may not meet U.S. safety standards and many resort pools and beaches may lack lifeguards. Balcony railing heights in Mexico are lower than the mandated heights in the United States, and also may be lower in other countries. Low balcony railings create a risk of falls, which may result in serious injury or death. Bottled drinking water is recommended. BY OFFERING TRAVEL PRODUCTS IN PARTICULAR DESTINATIONS AND INTERNATIONAL DESTINATIONS, WE DO NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK, AND ARE NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS. No destination is 100% safe. By embarking upon your travel, you voluntarily assume all risks involved in such travel, whether expected or unexpected.